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Choosing Your Mattress
How do I choose the right mattress?
What’s the difference between your mattresses?
Are your mattresses good for bad backs?
Are your mattresses suitable for children?
Are your mattresses suitable for women who are pregnant?
Can I get a sample of the Divan fabric before I purchase?
Can I use my existing bed base or frame with your mattresses?
How firm are your mattresses?
How heavy are your mattresses?
I have allergies, are your mattresses suitable for me?
I have an older model Mammoth that I want to replace, what is new model alternative?
I’ve heard foam mattresses can get warm; will I overheat at night?
Is there a weight limit on your mattresses?
What do your Spring Count numbers mean?
What fire retardancy standards do your mattresses adhere to?
What is Medical Grade™ foam?
What Sizes do your mattresses come in?
Where are your mattresses made?
Which UK safety standards do your products conform to?
Will I be disturbed by my partner rolling over at night?
Will standard bedsheets fit my Mammoth mattress?
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Caring For Your Mattress
Can I use an electric blanket on with my Mammoth?
Do I need to flip my mattress?
How do I clean my mattress?
How do I minimise body impressions on my mattress?
I am moving home, how should I store/pack my Mammoth?
I’ve just received my mattress, what do I do first?
Should I use a mattress protector?
Should my mattress feel damp upon arrival?
Should my mattress have a foam smell after opening it?
What do I do about loose threads on my new mattress?
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Other Common Questions
How long should it take to get used to my new mattress?
I have an older model Mammoth, can I get a replacement cover?
It feels like my mattress is dipping slightly, why is this?
Why does my mattress feel different to the one I tried in store?
Guarantees & Extended Warranties
How do I know if I have a fault?
How do the independent inspections measure for faults?
How does your guarantee/extended warranty work?
How long is my product covered for?
I do not like how my mattress feels compared to my last mattress, is this a fault?
My mattress had a firmer section down the middle, is this normal?
My mattress seems slightly smaller/bigger than my bed base, is this a fault?
The retailer is no longer in business, how do I register a claim?
There are impressions in my mattress from where I sleep, is this normal?
What do I do If I think there is a manufacturing fault with my mattress?
What is covered by my Guarantee/Extended Warranty?
How do I make a claim?
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